Hire an Operations Manager who makes the whole machine run
A great Operations Manager in ecommerce is the connective tissue between every part of the business. They make things work smoothly so the revenue-generating teams can focus on growth.
About this role
Operations Managers in ecommerce oversee the systems, processes, and people that keep the business running — logistics, fulfilment, technology operations, customer service, and often the vendor and supplier relationships that support them. In smaller ecommerce businesses, the Operations Manager may own all of this. In larger ones, they may lead a team of specialists across each function.Revere Recruitment places operations talent at all levels across ecommerce businesses throughout Australia.
Roles we place
Operations Manager
Senior Operations Manager
Head of Operations
COO
Ecommerce Operations Manager
Director of Operations
Business Operations Manager
Key skills to look for
Process improvement
Identifies inefficiencies, designs better systems, and implements change. Lean or Six Sigma experience is a plus but not essential — a continuous improvement mindset is.
Cross-functional leadership
Operations Managers work across every team. They need to be credible with and influential across tech, marketing, warehouse, and customer service.
Financial acumen
Comfortable with P&L, OPEX budgeting, and unit economics. Can model the cost impact of operational decisions.
Technology & systems
Comfortable evaluating and implementing operational technology — OMS, ERP, WMS, and the integration layer that connects them.
Supplier & vendor management
Experience managing 3PLs, fulfilment partners, carriers, and technology vendors. Contract negotiation and SLA management.
Data-driven decision making
Uses data to prioritise, diagnose problems, and measure the impact of changes. Comfortable building and presenting operational reporting.
2025 Salary Guide
These figures are from Revere Recruitment's 2025 Ecommerce Salary Guide. Figures represent base salary.
What Clients Say
“Emily is a lovely recruiter. She really listens to what you’re looking for! The post-places gift is beautiful too.”
Frequently Asked Questions
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Based on Revere Recruitment's 2025 Salary Guide, Operations Managers in Australian ecommerce typically earn between $100,000 and $135,000 base salary. The range is influenced by the scope of the role (does it include warehouse, logistics, tech, and customer service, or just one function?), team size, and whether there is P&L ownership.
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An Operations Manager typically owns the execution of operational systems and processes, reporting to the CEO or COO. A COO (or Head of Operations) sits at the executive level, owns the operational strategy, has full P&L responsibility for operations, and is a key member of the leadership team. Revere can help you determine which level you need.
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Preferred but not always essential — it depends on the role. If the Operations Manager will own fulfilment and last-mile logistics, ecommerce-specific experience is important. If the role is more focused on business process, systems, and vendor management, strong operations experience from adjacent industries (retail, logistics, FMCG) can transfer well.
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Most Operations Manager roles are filled within 3–6 weeks from briefing to accepted offer. Senior operations candidates typically have 4–8 week notice periods. Planning the search early - particularly if the role is critical to a growth phase or systems implementation - is strongly recommended.
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